Multiutility

Customer:

Multiutility

A multi-utility operating in the environment, energy, heat, networks and technologies for smart cities.

Project objectives:

The management of this company’s electrical emergency services was not adequately computerised, starting with the management of the teams, the scheduling of interventions and ending with the final balance.
​The criticality of an electrical emergency response is ver high, so the lack of high-quality IT support led to unacceptable inefficiencies. In addition, the lack of analytics did not allow adequate analysis of the problems encountered, which would have been useful for starting preventive activities on the systems and the network.

Enables:

How did Tempestìve intervene in this situation? By implementing the entire management of the electrical emergency response process in IBM Maximo.

  • organization of workers’ skills, composition of teams and their availability in compliance with regulatory constraints
  • receipt of the report from the ticketing system and management of the overtime work order were analyzed, developed and made available to the company, obtaining a concrete improvement in the quality of the process

 

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